This year, we want to do even more to offer value to the North East Contact Centre Community by introducing 'Thought Leadership Webinars'. We've teamed up with our newest 2021 sponsor, Verint, to offer two separate workshops.

Are you ignoring the elephant in your customer experience journey.png

It's bigger than you think- and so is the price tag for getting it wrong!

Lead by Belinda Walmsley (EMEA Marketing Director and David Poulton (Account Director), this illuminating session from Verint reveals the challenge so many Contact Centres ignore:


Achieving effective and timely back office support systems to enable maximum performance on front line operations.

We will discuss solutions to achieving enhanced customer experience with increased capacity, improved wait times and a reduction in repeat calls.

Vital topics covered:

  • Are your customer metrics not moving as much as they should be, despite investment in new strategies to meet changing customer behaviours? Why is that?

  • Why does the customer experience journey still fail? What are organisations missing?

To register your place for this webinar, simply click the button below:

Join the first of two highly compelling webinars with call centre technology experts Verint, their employee success partners, Centrical and Webhelp to discover how gamification/ employee success technology:

  • Motivates employees to adopt desired behaviours and build career longevity

  • Ensures training, and knowledge updates are retained and applied on the job

  • Transforms manager 1:1s into real-time coaching sessions

  • Increases employee productivity across the board with a focus on core performers

To watch this webinar, simply click the button below:

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