Pete Dunn, Community Engagement Manager for our Lead Category Sponsor BPA Quality, discusses how to ensure your call monitoring is...

This article is by our Lead Category Sponsor BPA Quality Training and coaching are absolutely vital to ensuring contact centres perform...

We caught up with Romana Moffatt of FIS to find out what set her apart, her path to her contact centre career and how she found the NECCA...

Did you know that there are 50,000 people employed in contact centres in the North East region?

We caught up with Michelle Manson of The North East Ambulance Service, our Customer Service Star 2020. 2020 was a difficult year for...

For National Apprenticeship Week 2021, we caught up with Rebecca Longstaff, our Apprentice of the Year 2020, to discuss her...

This year’s winners of the North East Contact Centre Awards 2020 have been revealed in an Online Awards Ceremony. In a challenging year...

We are really looking forward to our virtual awards ceremony on 20 November. It's a been a tough year for everyone, and although it's a...

By Guy Currey, Director of Invest North East England The North East accent is often cited as one of the most appealing in the UK. It’s...

Following a survey of all shortlisted candidates, judges and our key partners / stakeholders, NECCA have decided to go ahead with an...

At People Gauge, we are incredibly excited to be part of the NECCA, celebrating one of the most exciting and dynamic work environments we...

The North East Contact Centre Awards (NECCA) have announced their shortlist of entries for the 2020 awards, featuring many of the...

Judge Nicola Simpson shares some handy hints & tips to help you make a winning nomination to NECCA 2020. There are three important parts...

Our Head Judge Christine Allenson explains how the categories and criteria have been revamped for 2020. Nominations close 5pm 31 July....

Mark Brannen, Associate Director, Contact Centre Operations for BGLGroup, shares some of the benefits that his organisation has had from...

Is there an entry fee? No, the awards are free to enter. Is there a limit to the number of categories I can enter? There is no limit on...

Free Webinar – Information, Advice and Guidance North East Contact Centre Awards (NECCA) www.necca.co.uk Following my previous letter...

North East Contact Centre Awards (NECCA) www.necca.co.uk I am writing to introduce the North East Contact Centre Awards for 2020 – an...

2020 has become a highly challenging year for Contact Centres, with Covid-19 having an unprecedented impact on all aspects of operations....