Briony LaidlerMay 1711 minFocus on learning: do something different everyday- Hear from Paul Smedley, Founder, and Phil Anderson, Director, from our sponsor The Forum. Our purpose at The Forum is to help...
Laura RushtonMay 20, 20213 minThe seven deadly sins of call monitoringPete Dunn, Community Engagement Manager for our Lead Category Sponsor BPA Quality, discusses how to ensure your call monitoring is...
Laura RushtonMay 17, 20215 minThe Shifting Dynamics of Training in a PandemicThis article is by our Lead Category Sponsor BPA Quality Training and coaching are absolutely vital to ensuring contact centres perform...
Laura RushtonApr 30, 20214 minMeet Romana Moffatt, Sales Team Leader 2020We caught up with Romana Moffatt of FIS to find out what set her apart, her path to her contact centre career and how she found the NECCA...
Laura RushtonApr 29, 20211 minINFOGRAPHIC: The North East Contact Centre IndustryDid you know that there are 50,000 people employed in contact centres in the North East region?
Laura RushtonMar 12, 20214 minMeet the Stars: Michelle Manson of NEAS, Customer Service Star 2020We caught up with Michelle Manson of The North East Ambulance Service, our Customer Service Star 2020. 2020 was a difficult year for...
Laura RushtonFeb 5, 20213 min#BuildtheFuture - Meet our Apprentice of the Year 2020For National Apprenticeship Week 2021, we caught up with Rebecca Longstaff, our Apprentice of the Year 2020, to discuss her...
Laura RushtonNov 24, 20202 minNorth East Contact Centre industry celebrates talent after a challenging 2020This year’s winners of the North East Contact Centre Awards 2020 have been revealed in an Online Awards Ceremony. In a challenging year...
Laura RushtonOct 29, 20203 min8 ways to have a great night at our virtual awards ceremonyWe are really looking forward to our virtual awards ceremony on 20 November. It's a been a tough year for everyone, and although it's a...
Laura RushtonOct 7, 20204 minHow the success of contact centres in the North East is supporting the region’s economic recoveryBy Guy Currey, Director of Invest North East England The North East accent is often cited as one of the most appealing in the UK. It’s...
Laura RushtonOct 5, 20201 minOnline Awards Presentation and Spring Celebration Events being plannedFollowing a survey of all shortlisted candidates, judges and our key partners / stakeholders, NECCA have decided to go ahead with an...
Laura RushtonSep 25, 20202 minWell it’s very nearly here… the 2020 North East Contact Centre Awards!At People Gauge, we are incredibly excited to be part of the NECCA, celebrating one of the most exciting and dynamic work environments we...
Laura RushtonSep 21, 20203 minShortlisted Entries for North East Contact Centre Awards 2020The North East Contact Centre Awards (NECCA) have announced their shortlist of entries for the 2020 awards, featuring many of the...
Laura RushtonJul 16, 20204 min8 Top Tips for Making a Winning Nomination - Nicola SimpsonJudge Nicola Simpson shares some handy hints & tips to help you make a winning nomination to NECCA 2020. There are three important parts...
Laura RushtonJul 8, 20205 minThe Categories & Criteria - Christine AllensonOur Head Judge Christine Allenson explains how the categories and criteria have been revamped for 2020. Nominations close 5pm 31 July....
Laura RushtonJul 3, 20203 minWhy enter NECCA 2020?Mark Brannen, Associate Director, Contact Centre Operations for BGLGroup, shares some of the benefits that his organisation has had from...
Laura RushtonJun 30, 20200 minINFOGRAPHIC: Importance of the Contact Centre Industry to the North East
Laura RushtonJun 26, 20201 minNECCA 2020 FAQ'sIs there an entry fee? No, the awards are free to enter. Is there a limit to the number of categories I can enter? There is no limit on...
Laura RushtonJun 4, 20202 minDetails of our free Webinar announced!Free Webinar – Information, Advice and Guidance North East Contact Centre Awards (NECCA) www.necca.co.uk Following my previous letter...
Laura RushtonMay 18, 20202 minIntroducing the North East Contact Centre Awards 2020 North East Contact Centre Awards (NECCA) www.necca.co.uk I am writing to introduce the North East Contact Centre Awards for 2020 – an...