THE JUDGES
Our judging panel is made up of independent experts with significant industry experience.
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JULIE MORDUE
Client Relationship Manager
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Founder and lead of NECCP, Julie is a well respected contact centre expert with several years experience judging for industry programmes.
CHRISTINE ALLENSON
Head Judge
With over 20 year's experience working in contact centres, and having previously judged for the European and National Contact Centre Awards, Christine is well versed on what a winning contact centre looks like.
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MICHAEL
SHERWOOD
Head of Customer Experience, Atom Bank
Michael has been working in the North East’s contact centre industry for 20 years and has won National & European Awards at both team and individual level.
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NICOLA SIMPSON
Judge
Nicola is an experienced senior leader who is passionate about the recognition and development of others and comes with 20 years' experience working in a large contact centre for a major high street bank.
MARK BRANNEN
Associate Director for Contact Centre Services, BGL Group
Mark has over 20 years' customer service experience gained in hospitality and telecoms as well as financial services, in a variety of roles.
THE JUDGING TIMETABLE
NOMINATIONS OPEN
18 May 2020.
NOMINATIONS CLOSE
31 July 2020. 5pm deadline.
JUDGING BEGINS
1 August 2020.
SHORTLIST ANNOUNCED
21 September 2020.
JUDGING INTERVIEWS, PANELS & SITE VISITS
21 September 2020 - 16 November 2020. Online judging will be used if necessary.
WINNERS ANNOUNCED!
Winners will be announced on 20 November 2020.
JUDGING CRITERIA
Our judges will be looking to make an assessment of each nomination based on the category criteria, available in our 'NECCA 2020 Categories & Criteria' document.
INDIVIDUAL STARS
Nominations for individual awards should describe What they have achieved, How they achieved it, and should demonstrate and articulate their positive impact in four areas: Customer, Company, Colleague & Conduct.
AWESOME TEAMS
Nominations for team awards should describe What the team has delivered, How the team achieved it, and should demonstrate and articulate the positive impact in four areas: Customer, Company, Colleague & Conduct.
OUTSTANDING ORGANISATIONS
Nominations for organisation awards should describe What the organisation has achieved, How the organisation achieved it, and should demonstrate and articulate the positive impact of their service across five areas: Customer, Company, Colleague, Community & Conduct.
NECCA
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19 Lansdowne Terrace, Jesmond, Newcastle upon Tyne, United Kingdom, NE3 1HP
+44 (0)191 580 4005
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