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THE JUDGES

 

Our judging panel is made up of independent experts with significant industry experience.

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JULIE MORDUE

Head of Marketing

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Founder and lead of NECCP, Julie is a well respected contact centre expert with several years experience judging for industry programmes.

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CHRISTINE ALLENSON

Head Judge

With over 20 year's experience working in contact centres, and having previously judged for the European and National Contact Centre Awards, Christine is well versed on what a winning contact centre looks like.

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DAN BRITTON
 
Associate Director of Operations, NHS BSA

Dan has been in the customer service and contact centre industry for over 18 years in a variety of roles, including Frontline Agent, Team Manager and Head of Contact Centre.

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NICOLA SIMPSON
 
Senior Customer Relations Manager, Student Loan Company.

Nicola is an experienced senior leader who is passionate about the recognition and development of others and comes with 20 years' experience working in a large contact centre for a major high street bank.

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MARK BRANNEN

 

Associate Director for Contact Centre Services, BGL Group

Mark has over 20 years' customer service experience gained in hospitality and telecoms as well as financial services, in a variety of roles.

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Helen Wilson

Chief Operating Officer, Atom Bank

Helen has over 27 years in Financial Services, predominantly in operational roles and contact centres at Northern Rock, and also for Deloitte.

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Neil Ackinclose

Director of Operations, Firstsource Solutions

With over 20 years experience in sales, customer service and operational excellence, Neil has contact centres spanning across England, Wales and Northern Ireland

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Nichola Hall

Customer Success Director, Arctic Wolf

Nichola has worked in contact centres for over 25 years, starting as a sales adviser progressing her career all the way up to her current role as a Customer Success Director for Arctic Wolf.

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Stuart Overend

Head of Customer Support and Operational Transformation, Shawbrook

With over 25 years in the  Customer Service sector, Stuart has experience in some of the biggest global brands in the world of finance and digital

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Chris Rainsforth

Director,

The Forum

Chris is an award winning Contact Centre professional, with over 25 years experience within the industry, across a vast variety of senior leadership and operational roles.

THE JUDGING TIMETABLE

 

NOMINATIONS OPEN

9 May 2022.

NOMINATION WEBINAR

14 June 2022.

NOMINATIONS CLOSE
 

29 July 2022. 5pm deadline.

JUDGING BEGINS

1 August 2022. 

SHORTLIST ANNOUNCED

8 September 2022.

SHORTLIST WEBINAR

14 September 2022.

JUDGING INTERVIEWS AND PANELS

19 September 2022 - 28 October 2022. 

WINNERS ANNOUNCED!

Winners will be announced on 11 November 2022.

 
JUDGING CRITERIA
 
Our judges will be looking to make an assessment of each nomination based on the category criteria, available in our 'NECCA 2022 Categories & Criteria' document.
 
 
 




 

NECCA

The Projects Studio Ltd

19 Lansdowne Terrace, Jesmond, Newcastle upon Tyne, United Kingdom, NE3 1HP

+44 (0)191 580 4005

hello@projects-studio.co.uk

 

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