Our judging panel is made up of independent experts with significant industry experience.
Client Relationship Manager
Founder and lead of NECCP, Julie is a well respected contact centre expert with several years experience judging for industry programmes.
With over 20 year's experience working in contact centres, and having previously judged for the European and National Contact Centre Awards, Christine is well versed on what a winning contact centre looks like.
Head of Customer Experience, Atom Bank
Michael has been working in the North East’s contact centre industry for 20 years and has won National & European Awards at both team and individual level.
Nicola is an experienced senior leader who is passionate about the recognition and development of others and comes with 20 years' experience working in a large contact centre for a major high street bank.
Associate Director for Contact Centre Services, BGL Group
Mark has over 20 years' customer service experience gained in hospitality and telecoms as well as financial services, in a variety of roles.
THE JUDGING TIMETABLE
18 May 2020.
31 July 2020. 5pm deadline.
1 August 2020.
21 September 2020.
JUDGING INTERVIEWS, PANELS & SITE VISITS
21 September 2020 - 16 November 2020. Online judging will be used if necessary.
Winners will be announced on 20 November 2020.