THE JUDGES

Our judging panel is made up of independent experts with significant industry experience.

JULIE MORDUE

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Client Relationship Manager

greenbean

Founder and lead of NECCP, Julie is a well respected contact centre expert with several years experience judging for industry programmes.

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CHRISTINE ALLENSON

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Head Judge

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With over 20 year's experience working in contact centres, and having previously judged for the European and National Contact Centre Awards, Christine is well versed on what a winning contact centre looks like.

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MICHAEL 

SHERWOOD​

Head of Customer Experience, Atom Bank

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Michael has been working in the North East’s contact centre industry for 20 years and has won National & European Awards at both team and individual level.

NICOLA SIMPSON​

Judge

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Nicola is an experienced senior leader who is passionate about the recognition and development of others and comes with 20 years' experience working in a large contact centre for a major high street bank.

MARK BRANNEN​

Associate Director for Contact Centre Services, BGL Group

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Mark has over 20 years' customer service experience gained in hospitality and telecoms as well as financial services, in a variety of roles.

THE JUDGING TIMETABLE

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JUDGING CRITERIA

Our judges will be looking to make an assessment of each nomination based on the category criteria, available in our 'NECCA 2020 Categories & Criteria' document.

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INDIVIDUAL STARS

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Nominations for individual awards should describe What they have achieved, How they achieved it, and should demonstrate and articulate their positive impact in four areas: Customer, Company, Colleague & Conduct.

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AWESOME TEAMS

Nominations for team awards should describe What the team has delivered, How the team achieved it, and should demonstrate and articulate the positive impact in four areas: Customer, Company, Colleague & Conduct.

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OUTSTANDING ORGANISATIONS

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Nominations for organisation awards should describe What the organisation has achieved, How the organisation achieved it, and should demonstrate and articulate the positive impact of their service across five areas: Customer, Company, Colleague, Community & Conduct.

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NECCA

The Projects Studio Ltd

19 Lansdowne Terrace, Jesmond, Newcastle upon Tyne, United Kingdom, NE3 1HP

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+44 (0)191 580 4005

hello@projects-studio.co.uk

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