Our judging panel is made up of independent experts with significant industry experience.
Head of Marketing
Founder and lead of NECCP, Julie is a well respected contact centre expert with several years experience judging for industry programmes.
With over 20 year's experience working in contact centres, and having previously judged for the European and National Contact Centre Awards, Christine is well versed on what a winning contact centre looks like.
Associate Director of Operations, NHS BSA
Dan has been in the customer service and contact centre industry for over 18 years in a variety of roles, including Frontline Agent, Team Manager and Head of Contact Centre.
Senior Customer Relations Manager, Student Loan Company.
Nicola is an experienced senior leader who is passionate about the recognition and development of others and comes with 20 years' experience working in a large contact centre for a major high street bank.
Associate Director for Contact Centre Services, BGL Group
Mark has over 20 years' customer service experience gained in hospitality and telecoms as well as financial services, in a variety of roles.
Chief Operating Officer, Atom Bank
Helen has over 27 years in Financial Services, predominantly in operational roles and contact centres at Northern Rock, and also for Deloitte.
Director of Operations, Firstsource Solutions
With over 20 years experience in sales, customer service and operational excellence, Neil has contact centres spanning across England, Wales and Northern Ireland
Customer Success Director, Arctic Wolf
Nichola has worked in contact centres for over 25 years, starting as a sales adviser progressing her career all the way up to her current role as a Customer Success Director for Arctic Wolf.
THE JUDGING TIMETABLE
9 May 2022.
14 June 2022.
29 July 2022. 5pm deadline.
1 August 2022.
8 September 2022.
JUDGING INTERVIEWS, PANELS & SITE VISITS
19 September 2022 - 28 October 2022. Online judging will be used if necessary.
Winners will be announced on 20 November 2020.