Get to Know the Judges
Our judging panel is made up of independent experts with significant industry experience as lead judges who are supported by a panel of operational Contact Centre Experts as support judges.
Christine is an award winning Contact Centre professional, with over 35 years experience in a variety of sectors and senior Director roles. Having previously judged for the European and National Contact Centre Awards, Christine is well versed on what a winning Contact Centre looks like.
Lead Category Judges
Head of Contact Centres, Leeds Building Society
Kelly has worked in Contact Centres for over 25 years and there are not many roles she hasn't had the opportunity to do. She had experience in everything from customer service to sales, resource planning to learning & development and from helping customers to navigate through change to driving businesses to deliver change.
CEO & Founder of
Garry is an experienced Contact centre professional with nearly 20 years in the Contact centre industry, having spent a lot of time in the operation he understands the dynamics and moving parts of the contact centre and what impacts customer experience first hand.
Customer Service Director, Sage
Sharon 27 years of experience in contact centres, I started my career working in insurance in a telesales role, moving into Resource Planning roles, Senior Operational roles leading frontline support teams, recruitment and onboarding, early careers with apprentices and coaching. I then progressed into my current role as a Director of Customer Services
THE JUDGING TIMETABLE
15 May 2023
26th May 2023
28 July 2023. 5pm deadline
31 JULY 2023
18 September 2023
JUDGING INTERVIEWS AND PANELS
25 September 2022 - 30 October 2023
Winners will be announced on 10 November 2023