THE JUDGES
Our judging panel is made up of independent experts with significant industry experience.
JULIE MORDUE
Head of Marketing
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Founder and lead of NECCP, Julie is a well respected contact centre expert with several years experience judging for industry programmes.
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CHRISTINE ALLENSON
Head Judge
With over 20 year's experience working in contact centres, and having previously judged for the European and National Contact Centre Awards, Christine is well versed on what a winning contact centre looks like.
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DAN BRITTON
Associate Director of Operations, NHS BSA
Dan has been in the customer service and contact centre industry for over 18 years in a variety of roles, including Frontline Agent, Team Manager and Head of Contact Centre.
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NICOLA SIMPSON
Senior Customer Relations Manager, Student Loan Company.
Nicola is an experienced senior leader who is passionate about the recognition and development of others and comes with 20 years' experience working in a large contact centre for a major high street bank.
MARK BRANNEN
Associate Director for Contact Centre Services, BGL Group
Mark has over 20 years' customer service experience gained in hospitality and telecoms as well as financial services, in a variety of roles.
Helen Wilson
Chief Operating Officer, Atom Bank
Helen has over 27 years in Financial Services, predominantly in operational roles and contact centres at Northern Rock, and also for Deloitte.
Neil Ackinclose
Director of Operations, Firstsource Solutions
With over 20 years experience in sales, customer service and operational excellence, Neil has contact centres spanning across England, Wales and Northern Ireland
Nichola Hall
Customer Success Director, Arctic Wolf
Nichola has worked in contact centres for over 25 years, starting as a sales adviser progressing her career all the way up to her current role as a Customer Success Director for Arctic Wolf.
THE JUDGING TIMETABLE
NOMINATIONS OPEN
9 May 2022.
NOMINATION WEBINAR
14 June 2022.
NOMINATIONS CLOSE
29 July 2022. 5pm deadline.
JUDGING BEGINS
1 August 2022.
SHORTLIST ANNOUNCED
8 September 2022.
JUDGING INTERVIEWS, PANELS & SITE VISITS
19 September 2022 - 28 October 2022. Online judging will be used if necessary.
WINNERS ANNOUNCED!
Winners will be announced on 20 November 2020.
JUDGING CRITERIA
Our judges will be looking to make an assessment of each nomination based on the category criteria, available in our 'NECCA 2020 Categories & Criteria' document.
INDIVIDUAL STARS
Nominations for individual awards should describe What they have achieved, How they achieved it, and should demonstrate and articulate their positive impact in four areas: Customer, Company, Colleague & Conduct.
AWESOME TEAMS
Nominations for team awards should describe What the team has delivered, How the team achieved it, and should demonstrate and articulate the positive impact in four areas: Customer, Company, Colleague & Conduct.
OUTSTANDING ORGANISATIONS
Nominations for organisation awards should describe What the organisation has achieved, How the organisation achieved it, and should demonstrate and articulate the positive impact of their service across five areas: Customer, Company, Colleague, Community & Conduct.
NECCA
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