Get to Know the Judges

Our judging panel is made up of independent experts with significant industry experience as lead judges who are supported by a panel of operational Contact Centre Experts as support judges.

Head Judge

Sarah Hunt

Head Judge

Sarah enjoyed over 25 years working in the contact centre industry. During that time she has worked in leadership roles across Retail, Banking, Insurance, Funeral care and Outsourced Operations. She has worked in operational roles as well as change roles in business and customer transformation projects – but her real passion is working with people and helping them to develop skills and knowledge that make our industry a great place to work.

Lead Category Judges

Julie Mordue

Head of Marketing & Partnerships

NRG & Greenbean

Julie is a well-respected figure in the UK contact centre industry, having judged for various awards programmes over the years.

Kelly Shippen

Head of Contact Centres, Leeds Building Society

Kelly has worked in Contact Centres for over 25 years and there are not many roles she hasn't had the opportunity to do. She had experience in everything from customer service to sales, resource planning to learning & development and from helping customers to navigate through change to driving businesses to deliver change.

Dan Britton

Associate Director of Operations, NHS BSA

Dan has been in the customer service and contact centre industry for over 18 years in a variety of roles, including Frontline Agent, Team Manager and Head of Contact Centre.

Nicola Simpson

Senior Customer Relations Manager, Student Loan Company.

Nicola is an experienced senior leader who is passionate about the recognition and development of others and comes with 20 years' experience working in a large contact centre for a major high street bank.

Garry Gormley

CEO & Founder of
the Fab

Garry is an experienced Contact centre professional with nearly 20 years in the Contact centre industry, having spent a lot of time in the operation he understands the dynamics and moving parts of the contact centre and what impacts customer experience first hand.

Helen Wilson

Chief Operating Officer, Atom Bank

Helen has over 29 years in Financial Services, predominantly in operational roles and contact centres at Northern Rock, and also for Deloitte.

Neil Ackinclose

Director of Operations, Firstsource Solutions

With over 20 years experience in sales, customer service and operational excellence, Neil has contact centres spanning across England, Wales and Northern Ireland

Nichola Hall

Customer Success Director, Arctic Wolf

Nichola has worked in contact centres for over 25 years, starting as a sales adviser progressing her career all the way up to her current role as a Customer Success Director for Arctic Wolf.

Stuart Overend

Head of Customer Support and Operational Transformation, Shawbrook

With over 25 years in the Customer Service sector, Stuart has experience in some of the biggest global brands in the world of finance and digital

Chris Rainsforth

Director,

The Forum

Chris is an award winning Contact Centre professional, with over 25 years experience within the industry, across a vast variety of senior leadership and operational roles.

Martin Teasdale

Get out of Wrap

Martin created and hosts the Get out of Wrap podcast & Linkedin live show all about Call & Contact Centres

Sharon Oley

Customer Service Director, Sage

Sharon 27 years of experience in contact centres, I started my career working in insurance in a telesales role, moving into Resource Planning roles, Senior Operational roles leading frontline support teams, recruitment and onboarding, early careers with apprentices and coaching. I then progressed into my current role as a Director of Customer Services

Andy Preacher

Insure the Box

With a senior HR career spanning nearly 20 years within the retail, financial services and media sectors, Andy has taken his experience...

THE JUDGING TIMETABLE

NOMINATIONS OPEN

03 June 2024

NOMINATION WEBINAR

15th May 2024

NOMINATIONS CLOSE

26 July 2024. 5pm deadline

JUDGING BEGINS

31 JULY 2024

SHORTLIST ANNOUNCED

11 September 2024

SHORTLIST WEBINAR

TBC

JUDGING INTERVIEWS AND PANELS

23 September 2024 - 25 October 2024

WINNERS ANNOUNCED!

Winners will be announced on 08 November 2024

JUDGING CRITERIA

Our judges will be looking to make an assessment of each nomination based on the category criteria, available in our 'NECCA 2023 Categories & Criteria' document.

Download Categories & Criteria

View the categories

Get to Know the Judges

Head Judge

Sarah Hunt

​

Head Judge

​

Lead Category Judges

Julie Mordue

​

Head of Marketing & Partnerships

NRG & Greenbean

Julie is a well-respected figure in the UK contact centre industry, having judged for various awards programmes over the years.

Kelly Shippen

​

Head of Contact Centres, Leeds Building Society

​

Dan Britton​ Associate Director of Operations, NHS BSA Dan has been in the customer service and contact centre industry for over 18 years in a variety of roles, including Frontline Agent, Team Manager and Head of Contact Centre.

Nicola Simpson​ Senior Customer Relations Manager, Student Loan Company. Nicola is an experienced senior leader who is passionate about the recognition and development of others and comes with 20 years' experience working in a large contact centre for a major high street bank.

Helen Wilson

​

Chief Operating Officer, Atom Bank

​

Helen has over 29 years in Financial Services, predominantly in operational roles and contact centres at Northern Rock, and also for Deloitte.

Neil Ackinclose

​

Director of Operations, Firstsource Solutions

​

With over 20 years experience in sales, customer service and operational excellence, Neil has contact centres spanning across England, Wales and Northern Ireland

Nichola Hall

​

Customer Success Director, Arctic Wolf

​

Nichola has worked in contact centres for over 25 years, starting as a sales adviser progressing her career all the way up to her current role as a Customer Success Director for Arctic Wolf.

Stuart Overend

​

Head of Customer Support and Operational Transformation, Shawbrook

​

With over 25 years in the Customer Service sector, Stuart has experience in some of the biggest global brands in the world of finance and digital

Chris Rainsforth

​

Director,

The Forum

​

Chris is an award winning Contact Centre professional, with over 25 years experience within the industry, across a vast variety of senior leadership and operational roles.

Martin Teasdale

​

Get out of Wrap

Martin created and hosts the Get out of Wrap podcast & Linkedin live show all about Call & Contact Centres

Andy Preacher

​

Insure the Box

​

With a senior HR career spanning nearly 20 years within the retail, financial services and media sectors, Andy has taken his experience...

THE JUDGING TIMETABLE

​

NOMINATIONS OPEN

NOMINATION WEBINAR

NOMINATIONS CLOSE

JUDGING BEGINS

SHORTLIST ANNOUNCED

SHORTLIST WEBINAR

JUDGING INTERVIEWS AND PANELS

WINNERS ANNOUNCED!

JUDGING CRITERIA Our judges will be looking to make an assessment of each nomination based on the category criteria, available in our 'NECCA 2023 Categories & Criteria' document. ​

EVENT PARTNER

HEADLINE SPONSOR

Dan Britton

Associate Director of Operations, NHS BSA

Dan has been in the customer service and contact centre industry for over 18 years in a variety of roles, including Frontline Agent, Team Manager and Head of Contact Centre.

Nicola Simpson

Senior Customer Relations Manager, Student Loan Company.

Nicola is an experienced senior leader who is passionate about the recognition and development of others and comes with 20 years' experience working in a large contact centre for a major high street bank.

JUDGING CRITERIA

Our judges will be looking to make an assessment of each nomination based on the category criteria, available in our 'NECCA 2023 Categories & Criteria' document.