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Get to Know the Judges

Our judging panel is made up of independent experts with significant industry experience as lead judges who are supported by a panel of operational Contact Centre Experts as support judges.

Head Judge

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Sarah Hunt

Head Judge

Sarah enjoyed over 25 years working in the contact centre industry. During that time she has worked in leadership roles across Retail, Banking, Insurance, Funeral care and Outsourced Operations. She has worked in operational roles as well as change roles in business and customer transformation projects – but her real passion is working with people and helping them to develop skills and knowledge that make our industry a great place to work. 

Lead Category Judges

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Julie Mordue

Head of Marketing & Partnerships

NRG & Greenbean

 

Julie is a well-respected figure in the UK contact centre industry, having judged for various awards programmes over the years.

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Kelly Shippen

Head of Contact Centres, Leeds Building Society

Kelly has worked in Contact Centres for over 25 years and there are not many roles she hasn't had the opportunity to do. She had experience in everything from customer service to sales, resource planning to learning & development and from helping customers to navigate through change to driving businesses to deliver change.

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Dan Britton
 
Associate Director of Operations, NHS BSA

Dan has been in the customer service and contact centre industry for over 18 years in a variety of roles, including Frontline Agent, Team Manager and Head of Contact Centre.


 

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Nicola Simpson
 
Senior Customer Relations Manager, Student Loan Company.

Nicola is an experienced senior leader who is passionate about the recognition and development of others and comes with 20 years' experience working in a large contact centre for a major high street bank.

 

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Garry Gormley 
 
CEO & Founder of
the Fab


Garry  is an experienced Contact centre professional with nearly 20 years in the Contact centre industry, having spent a lot of time in the operation he understands the dynamics and moving parts of the contact centre and what impacts customer experience first hand. 
 

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Helen Wilson

Chief Operating Officer, Atom Bank

Helen has over 27 years in Financial Services, predominantly in operational roles and contact centres at Northern Rock, and also for Deloitte.

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Neil Ackinclose

Director of Operations, Firstsource Solutions

With over 20 years experience in sales, customer service and operational excellence, Neil has contact centres spanning across England, Wales and Northern Ireland

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Nichola Hall

Customer Success Director, Arctic Wolf

Nichola has worked in contact centres for over 25 years, starting as a sales adviser progressing her career all the way up to her current role as a Customer Success Director for Arctic Wolf.

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Stuart Overend

Head of Customer Support and Operational Transformation, Shawbrook

With over 25 years in the  Customer Service sector, Stuart has experience in some of the biggest global brands in the world of finance and digital

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Chris Rainsforth

Director,

The Forum

Chris is an award winning Contact Centre professional, with over 25 years experience within the industry, across a vast variety of senior leadership and operational roles.

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Martin Teasdale

Get out of Wrap

 

Martin created and hosts the Get out of Wrap podcast & Linkedin live show all about Call & Contact Centres

  

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Sharon Oley

Customer Service Director, Sage

Sharon 27 years of experience in contact centres, I started my career working in insurance in a telesales role, moving into Resource Planning roles, Senior Operational roles leading frontline support teams, recruitment and onboarding, early careers with apprentices and coaching. I then progressed into my current role as a Director of Customer Services

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Andy Preacher

Insure the Box

With a senior HR career spanning nearly 20 years within the retail, financial services and media sectors, Andy has taken his experience... 

THE JUDGING TIMETABLE

 

NOMINATIONS OPEN

15 May 2023

NOMINATION WEBINAR

26th May 2023

NOMINATIONS CLOSE
 

28 July 2023. 5pm deadline

JUDGING BEGINS

31 JULY 2023

SHORTLIST ANNOUNCED

18 September 2023

SHORTLIST WEBINAR

TBC

JUDGING INTERVIEWS AND PANELS

25 September 2022 - 30 October 2023

WINNERS ANNOUNCED!

Winners will be announced on 10 November 2023

 
JUDGING CRITERIA
 
Our judges will be looking to make an assessment of each nomination based on the category criteria, available in our 'NECCA 2023 Categories & Criteria' document.
 
 
 




 

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