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Get to Know the Judges
Our judging panel is made up of independent experts with significant industry experience as lead judges who are supported by a panel of operational Contact Centre Experts as support judges.
Head Judge

Sarah Hunt
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Head Judge
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Sarah enjoyed over 25 years working in the contact centre industry. During that time she has worked in leadership roles across Retail, Banking, Insurance, Funeral care and Outsourced Operations. She has worked in operational roles as well as change roles in business and customer transformation projects – but her real passion is working with people and helping them to develop skills and knowledge that make our industry a great place to work.
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Lead Category Judges

Kelly Shippen
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Head of Contact Centres, Leeds Building Society
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Kelly has worked in Contact Centres for over 25 years and there are not many roles she hasn't had the opportunity to do. She had experience in everything from customer service to sales, resource planning to learning & development and from helping customers to navigate through change to driving businesses to deliver change.
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Garry Gormley ​
CEO & Founder of
the Fab
Garry is an experienced Contact centre professional with nearly 20 years in the Contact centre industry, having spent a lot of time in the operation he understands the dynamics and moving parts of the contact centre and what impacts customer experience first hand.

Sharon Oley
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Customer Service Director, Sage
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Sharon 27 years of experience in contact centres, I started my career working in insurance in a telesales role, moving into Resource Planning roles, Senior Operational roles leading frontline support teams, recruitment and onboarding, early careers with apprentices and coaching. I then progressed into my current role as a Director of Customer Services

THE JUDGING TIMETABLE
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NOMINATIONS OPEN
03 June 2024
NOMINATION WEBINAR
15th May 2024
NOMINATIONS CLOSE
26 July 2024. 5pm deadline
JUDGING BEGINS
31 JULY 2024
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SHORTLIST ANNOUNCED
11 September 2024
SHORTLIST WEBINAR
TBC
JUDGING INTERVIEWS AND PANELS
23 September 2024 - 25 October 2024
WINNERS ANNOUNCED!
Winners will be announced on 08 November 2024
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