THE 2023 SHORTLIST
CUSTOMER SERVICE STAR - Sponsored by FIS Global
Lindsey Cox - Leeds Building Society
Victoria Smith - Leeds Building Society
Donna Wilkinson - BGL Insurance
Aidan Tozer - Worldpay from FIS
Terry Elsdon - Barclays
EQUALITY, DIVERSITY, INCLUSION & BELONGING CHAMPION
Sarah Rye - Barclays
Lorraine Thompson - Barclays
Kelly Swinbank - Worldpay from FIS
SALES STAR
Aisha Mae Hind - Worldpay from FIS
Charlie Younger - Worldpay from FIS
Jessica Guyatt - Worldpay from FIS
Kayleigh McIlveen - Collingwood Insurance Services
Sharon Oates - Virgin Money
SUPPORT SUPERSTAR
Dan Mottram - Worldpay from FIS
Abbie Charlton - Worldpay from FIS
Kathleen Young - Barclays
Magenta Sharp - NCFE
RESOURCE PLANNING STAR - Sponsored by The Forum
Stephen Russell - Sage
Adam Lough - ANDE
Jonathan O'Connor - Tructyre
UNSUNG HERO - Sponsored by Deal Direct Blinds
Faye Grey - Leeds Building Society
Alison Devine - Leeds Building Society
Heather Pearce - Atom Bank
Kat Heslop - Worldpay from FIS
Liam Godber - Worldpay from FIS
Danielle Culyer - Collingwood Insurance Services
SERVICE TEAM LEADER - Sponsored by the Forum
Hannah Alston - Leeds Building Society
Aaron Kirkbride - BGL Insurance
Laura Clarey - BT Consumer
Christine Hayes - Shared Services Connected Ltd
Nichola Anderson - NCFE
Anthony Blyth - Northumbrian Water
SALES & SUPPORT TEAM LEADER
Debbie Gregg - Virgin Money
Julie Smith - Worldpay from FIS
Joanne Carrington - Teleperformance
CONTACT CENTRE INDUSTRY NEWCOMER - Sponsored by Kura
Laura Anscombe - BGL Insurance
Errin Gibbon - Collingwood Insurance Services
Courtney Henderson - Leeds BS
Rachael Sennett - Virgin Money
Nathan Harrison - Barclays
INSPIRATIONAL LEADER- Sponsored by Greenbean
Gary Stewart - ANDE
Claire Varle - Worldpay from FIS#
Chris Francis - Shared Services Connected Ltd
Kate Glew - NCFE
TEAM AWARDS - Sponsored by Barclays, The Unite Group and Sunderland City Council
Customer Service Team
Firstsource "Panthera" Team - Firstsource
DWP Welfare Team - Teleperformance
Operations Customer Care Team - Northumbrian Water Group
Apprentice Community - EE Ltd - BT Consumer (BT/EE/Plusnet) part of BT Group plc
Lending Support Leadership Team - BGL Insurance
Support Team
Digital Knowledge Team - Sage
Colleague Learning Services - Sage
DWP Training Lab - Teleperformance
CS Training Team - Just Eat Takeaway
International Operations Support Team - Worldpay from FIS
Sales Team
Sales Team - Kura CS Ltd
Marc's Sales Team - EE Ltd - BT Consumer
Customer Success Team - Worldpay from FIS
Post Office Home Insurance - Firstsource Ltd UK
ORGANISATIONAL AWARDS- Sponsored by Sunderland City Council, Invest North East England and greenbean
Outsourced Contact Centre of the Year
Kura
Firstsource Ltd UK
Shared Services Connected Ltd
Dialect Communications
Contact Centre of the Year under 250 seats
Dialect Communications
Worldpay
Collingwood Insurance Services
MAC Clinical Research PLC
Atom Bank
Contact Centre of the Year over 250 seats
Sage UK Ltd
NHS Business Services Authority
BGL Insurance
People Centric Organisation
Connect Health
Shared Services Connected Ltd
Leeds Building Society
NHS Business Services Authority
Atom Bank