THE 2024 SHORTLIST
CUSTOMER SERVICE STAR - Sponsored by Worldpay
Anna Potts - Leeds Building Society
Shona Hunter - Ocado
Rachel Oliver - Markerstudy
Kay Jessop - NCFE
Sally Cooper - Barclays
RESOURCE PLANNING STAR - Sponsored by The Forum
Alexandra Gagan - Just Eat
Chris Ryder - Ocado
Sarah Rowell - NCFE
SALES STAR - Sponsored by Betr Outsourcing
Darrel Ackerman - Worldpay
Deanna Watson - Worldpay
Simon Jobe - Worldpay
Lily Moor - EE
SUPPORT SUPERSTAR - Sponsored by The Unite Group
Aimee Ord - Worldpay
Zoe Johnston - Worldpay
Helen Palmer - Newcastle Strategic Solutions
Tanita Scarola - Dialect Communications
Lynsey Turnbull - Worldpay
Callum Mullen - PDSA
CONTACT CENTRE INDUSTRY NEWCOMER - Sponsored by Sunderland City Council
Costa Pnematicatos - Leeds Building Society
Belle Camm - Sage
Jacee Head - Markerstudy
Aidan Ripkin - NCFE
Joseph Phillips - Atom Bank
Ollie Asadzadeh Kesheh - EE Consumer
UNSUNG HERO
Ellice Stocks - Leeds Building Society
Lisa Whitehead - Newcastle Building Society
Ray Stokoe - NCFE
Clair Stevenson - Worldpay
Lindsay Daniel - NHS Business Services Authority
Claire Patterson - Barclays Bank
SERVICE & SUPPORT TEAM LEADER
Louisa Paton - Leeds Building Society
Kerry Casey - Sage
Georgia Donnelly - Ocado
Nichola Welsh - Citizens Advice Bureau
Craig Johnston - Sage
Gina Standring - Atom Bank
SALES TEAM LEADER
Jack Hamilton - Worldpay
Belinda Harrison - Worldpay
Kris Allison - Barclaycard
INSPIRATIONAL LEADER - Sponsored by Greenbean
David Green - Teleperformance
Kizzy Tate - Newcastle Strategic Solutions
Ben Evans - Atom Bank
Andrew Kearse - Barclays
Mark Evans - Ocado​
TEAM AWARDS
Customer Service Team
CS Team - Leeds Building Society
Overseas Healthcare Team - NHS Business Services Authority
Operations Contact Centre Team - Northumbrian Water Group
Customer Support & Solutions Team - Xplor
Senior Customer Support Team - NCFE
​​
Support Team
Sage Technical Escalations Team - Sage
Service Excellence Team - Xplor
Bridge Team - Leeds Building Society
Quality Assurance Team - Newcastle Strategic Solutions
People Development Team - Ocado
Member Connect Mail Support Team - XPS Group
​
Resource Planning Team - Sponsored by The Forum
Workforce Planning Team - NHS Business Services Authority
Worldpay Global Workforce Team - Worldpay
​​
Learning & Development Team - Sponsored by Boost HR
Customer Excellence Academy - Newcastle Strategic Solutions
L & D Team - Worldpay
Learning Services Team - Sage
​
Complaints Team
UK Complaints Team -Worldpay
Customer Relations Team - Sage
Customer Resolutions Team - NHS Business Services Authority
ORGANISATIONAL AWARDS
Outsourced Contact Centre of the Year - Sponsored by Invest North East
Firstsource Ltd UK
Teleperformance
Dialect Communications
​
Contact Centre of the Year under 250 seats - Sponsored by SVL
Dialect Communications
Leeds Building Society
Xplor
NCFE
Atom Bank
​​
Contact Centre of the Year over 250 seats - Sponsored by Greenbean
Ocado
NHS Business Services Authority
Barclays
​​
People Centric Organisation - Sponsored by Firstsource
Teleperformance
XPS Group
Ocado
NHS Business Services Authority