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THE 2023 SHORTLIST

CUSTOMER SERVICE STAR - Sponsored by FIS Global

Lindsey Cox - Leeds Building Society

Victoria Smith - Leeds Building Society

Donna Wilkinson - BGL Insurance

Aidan Tozer - Worldpay from FIS

Terry Elsdon - Barclays

EQUALITY, DIVERSITY, INCLUSION & BELONGING CHAMPION

Sarah Rye - Barclays

Lorraine Thompson - Barclays

Kelly Swinbank - Worldpay from FIS

SALES STAR

Aisha Mae Hind - Worldpay from FIS

Charlie Younger - Worldpay from FIS

Jessica Guyatt - Worldpay from FIS

Kayleigh McIlveen - Collingwood Insurance Services

Sharon Oates - Virgin Money

SUPPORT SUPERSTAR

Dan Mottram - Worldpay from FIS

Abbie Charlton - Worldpay from FIS

Kathleen Young - Barclays

Magenta Sharp - NCFE

RESOURCE PLANNING STAR - Sponsored by The Forum

Stephen Russell - Sage

Adam Lough - ANDE

Jonathan O'Connor - Tructyre

UNSUNG HERO - Sponsored by Deal Direct Blinds 

Faye Grey - Leeds Building Society

Alison Devine - Leeds Building Society

Heather Pearce - Atom Bank

Kat Heslop - Worldpay from FIS

Liam Godber - Worldpay from FIS

Danielle Culyer - Collingwood Insurance Services

SERVICE TEAM LEADER - Sponsored by the Forum

Hannah Alston - Leeds Building Society

Aaron Kirkbride - BGL Insurance

Laura Clarey - BT Consumer

Christine Hayes - Shared Services Connected Ltd

Nichola Anderson - NCFE

Anthony Blyth - Northumbrian Water

SALES & SUPPORT TEAM LEADER
 

Debbie Gregg - Virgin Money

Julie Smith - Worldpay from FIS

Joanne Carrington - Teleperformance

CONTACT CENTRE INDUSTRY NEWCOMER - Sponsored by Kura
 

Laura Anscombe - BGL Insurance

Errin Gibbon - Collingwood Insurance Services

Courtney Henderson - Leeds BS

Rachael Sennett - Virgin Money

Nathan Harrison - Barclays

INSPIRATIONAL LEADER- Sponsored by Greenbean
 

Gary Stewart - ANDE

Claire Varle - Worldpay from FIS#

Chris Francis - Shared Services Connected Ltd

Kate Glew - NCFE

TEAM AWARDS - Sponsored by Barclays, The Unite Group and Sunderland City Council

Customer Service Team

Firstsource "Panthera" Team - Firstsource

DWP Welfare Team - Teleperformance

Operations Customer Care Team - Northumbrian Water Group

Apprentice Community - EE Ltd - BT Consumer (BT/EE/Plusnet) part of BT Group plc

Lending Support Leadership Team - BGL Insurance

Support Team

Digital Knowledge Team - Sage

Colleague Learning Services - Sage

DWP Training Lab - Teleperformance

CS Training Team - Just Eat Takeaway

International Operations Support Team - Worldpay from FIS

Sales Team

Sales Team - Kura CS Ltd

Marc's Sales Team - EE Ltd - BT Consumer

Customer Success Team - Worldpay from FIS

Post Office Home Insurance - Firstsource Ltd UK

ORGANISATIONAL AWARDS- Sponsored by Sunderland City Council, Invest North East England and greenbean

Outsourced Contact Centre of the Year 

Kura

Firstsource Ltd UK

Shared Services Connected Ltd

Dialect Communications

Contact Centre of the Year under 250 seats

Dialect Communications
Worldpay
Collingwood Insurance Services
MAC Clinical Research PLC
Atom Bank

 

Contact Centre of the Year over 250 seats

Sage UK Ltd

NHS Business Services Authority

BGL Insurance

People Centric Organisation

Connect Health

Shared Services Connected Ltd

Leeds Building Society

NHS Business Services Authority

Atom Bank

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