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THE WINNERS
CUSTOMER SERVICE STAR - Sponsored by Worldpay
WINNER - Terry Elsdon, Barclays
HIGHLY COMMENDED - Donna Wilkinson, BGL Insurance
CUSTOMER SALES STAR
WINNER - Aisha Mae Hind, Worldpay
HIGHLY COMMENDED - Jessica Guyatt, Worldpay
SUPPORT SUPERSTAR
WINNER - Magenta Sharp, NCFE
HIGHLY COMMENDED - Dan Mottram, Worldpay
NEWCOMER OF THE YEAR - Sponsored by Kura
WINNER - Courtney Henderson, Leeds Building Society
UNSUNG HERO - Sponsored by Deal Direct Blinds
WINNER - Ali Devine, Leeds Building Society
HIGHLY COMMENDED - Kat Heslop, Worldpay
RESOURCE PLANNING STAR - Sponsored by The Forum
WINNER - Stephen Russell, Sage
HIGHLY COMMENDED - Jonathan O'Connor, Tructyre
EQUALITY, DIVERSITY, INCLUSION & BELONGING CHAMPION
WINNER - Lorraine Thompson - Barclays
SERVICE TEAM LEADER - Sponsored by The Forum
WINNER - Nichola Anderson, NCFE
HIGHLY COMMENDED - Laura Clarey, BT Group
SALES TEAM LEADER
WINNER - Julie Smith, Worldpay
SUPPORT TEAM LEADER
WINNER - Joanne Carrington, Teleperformance
INSPIRATIONAL LEADER - Sponsored by greenbean
WINNER - Kate Glew, NCFE
HIGHLY COMMENDED - Claire Varle, Worldpay
TEAM OF THE YEAR: CUSTOMER SERVICE - Sponsored by Barclays
WINNER - Apprentice Community Team, EE/BT Group
HIGHLY COMMENDED - DWP Welfare Team, Teleperformance
TEAM OF THE YEAR: SUPPORT - Sponsored by The Unite Group
WINNER - Customer Service Team, Just Eat Takeaway
TEAM OF THE YEAR: SALES - Sponsored by SSCL
WINNER - Post Office Home Insurance, Firstsource
HIGHLY COMMENDED - Marc's Sales Team, EE/BT Group
OUTSTANDING ORGANISATIONS
JUDGES SPECIAL AWARD
WINNER - Dialect Communications
OUTSOURCED CONTACT CENTRE OF THE YEAR - Sponsored by Invest North East England
WINNER - Firstsource
HIGHLY COMMENDED - SSCL
PEOPLE CENTRIC ORGANISATION - Sponsored by greenbean
WINNER - Leeds Building Society
HIGHLY COMMENDED - SSCL
CONTACT CENTRE OF THE YEAR - UNDER 250 SEATS - Sponsored by Sunderland City Council
WINNER - Atom Bank
HIGHLY COMMENDED - Collingwood Insurance
CONTACT CENTRE - OVER 250 SEATS - Sponsored by greenbean
WINNER - Sage
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