Our judging panel has used significant industry experience to devise the categories and evaluation criteria for The North East Contact Centre Awards 2020. They will be taking into account the impact the Covid-19 crisis has had on contact centre operations.
The categories for the awards this year are listed below. They are divided into three main groups:
Nominations will be accepted from 18 May 2020, with a deadline of 5pm on 31 July 2020.