CATEGORIES

Our judging panel has used significant industry experience to devise the categories and evaluation criteria for The North East Contact Centre Awards 2020. They will be taking into account the impact the Covid-19 crisis has had on contact centre operations.

The categories for the awards this year are listed below. They are divided into three main groups:

Individual Stars
Awesome Teams
Outstanding Organisations

Nominations will be accepted from 18 May 2020, with a deadline of 5pm on 31 July 2020.

Download the Categories & Criteria document

INDIVIDUAL STARS

CUSTOMER SERVICE STAR

Advisor

CATEGORIES

CUSTOMER SERVICE STAR

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CUSTOMER SALES STAR

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CUSTOMER MULTI-CHANNEL STAR

SERVICE TEAM LEADER

SALES TEAM LEADER

MULTI-CHANNEL TEAM LEADER

INSPIRATIONAL LEADER

SUPPORT SUPERSTAR OF THE YEAR

APPRENTICE OF THE YEAR

TEAM OF THE YEAR - CUSTOMER

TEAM OF THE YEAR - COLLEAGUE

TEAM OF THE YEAR - COMPANY

TEAM OF THE YEAR - COMMUNITY

OUTSOURCING PROVIDER OF THE YEAR

BUSINESS CONTINUITY & INNOVATION

MOST EFFECTIVE EMPLOYEE ENGAGEMENT

CONTACT CENTRE OF THE YEAR - UNDER 50 SEATS

CONTACT CENTRE OF THE YEAR - 50 - 250 SEATS

CONTACT CENTRE OF THE YEAR - OVER 250 SEATS

EVENT PARTNER

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