CATEGORIES
 

Our judging panel has used significant industry experience to devise the categories and evaluation criteria for The North East Contact Centre Awards 2020. They will be taking into account the impact the Covid-19 crisis has had on contact centre operations. 

The categories for the awards this year are listed below. They are divided into three main groups:

 

  • Individual Stars

  • Awesome Teams

  • Outstanding Organisations

Nominations will be accepted from 18 May 2020, with a deadline of 5pm on 31 July 2020.

INDIVIDUAL STARS

CUSTOMER SERVICE STAR

Advisor

CUSTOMER SALES STAR

Advisor

CUSTOMER MULTI-CHANNEL STAR

Advisor

SERVICE TEAM LEADER

Frontline leader

SALES TEAM LEADER

Frontline leader

MULTI-CHANNEL TEAM LEADER

Frontline leader

INSPIRATIONAL LEADER

Senior leader

SUPPORT SUPERSTAR OF THE YEAR

Support Leader

APPRENTICE OF THE YEAR

Advisor

AWESOME TEAMS

TEAM OF THE YEAR - CUSTOMER

Team

TEAM OF THE YEAR - COLLEAGUE

Team

TEAM OF THE YEAR - COMPANY

Team

TEAM OF THE YEAR - COMMUNITY

Team

OUTSTANDING ORGANISATIONS

OUTSOURCING PROVIDER OF THE YEAR

Partnership & Organisation

BUSINESS CONTINUITY & INNOVATION 

Organisation

MOST EFFECTIVE EMPLOYEE ENGAGEMENT

Organisation

CONTACT CENTRE OF THE YEAR - UNDER 50 SEATS

Organisation

CONTACT CENTRE OF THE YEAR - 50 - 250 SEATS

Organisation

NECCA Categories sponsored by box .png

CONTACT CENTRE OF THE YEAR - OVER 250 SEATS

Organisation

NECCA Categories sponsored by box .png

SPONSORSHIP OPPORTUNITIES

 

Interested in sponsoring a category?

 

Sponsorship opportunities are now available for the 2020 awards. For more information contact the North East Contact Awards team:

hello@projects-studio.co.uk / 0191 580 4005.

NECCA

The Projects Studio Ltd

19 Lansdowne Terrace, Jesmond, Newcastle upon Tyne, United Kingdom, NE3 1HP

+44 (0)191 580 4005

hello@projects-studio.co.uk

 

Privacy Policy     //   Terms & Conditions

  • Facebook
  • Twitter
  • Tumblr Social Icon
  • Instagram

EVENT PARTNER

City Council Logo Paths All White Ai.png

HEADLINE SPONSOR

©2019 by North East Contact Centre Awards.