CATEGORIES & CRITERIA
 

Our judging panel used significant industry experience to revise the categories and evaluation criteria for The North East Contact Centre Awards 2021.

 

The categories for the awards this year are listed below. They are divided into three main groups:

  • Individual Stars

  • Awesome Teams

  • Outstanding Organisations

If you have any questions about The North East Contact Awards please contact hello@projects-studio.co.uk / 0191 580 4005.

INDIVIDUAL STARS

CUSTOMER SERVICE STAR - VOICE

Advisor

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CUSTOMER SERVICE STAR - DIGITAL

Advisor

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CUSTOMER SALES STAR

Advisor

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SUPPORT SUPERSTAR OF THE YEAR

Individual within a support function

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APPRENTICE OF THE YEAR

Individual at levels 2, 3, 4 or 5

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SERVICE TEAM LEADER

Frontline leader

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SALES TEAM LEADER

Frontline leader

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INSPIRATIONAL LEADER

Senior leader

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AWESOME TEAMS

TEAM OF THE YEAR - CUSTOMER SERVICE

Team

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TEAM OF THE YEAR - SUPPORT

Team

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TEAM OF THE YEAR - SALES

Team

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OUTSTANDING ORGANISATIONS

COMMUNITY & SOCIAL PURPOSE

Partnership & Organisation

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OUTSOURCING PROVIDER

Organisation

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PEOPLE ENGAGEMENT 

Organisation

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CONTACT CENTRE OF THE YEAR (Under 250 seats)

Organisation

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CONTACT CENTRE OF THE YEAR (Over 250 seats)

Organisation

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SPONSORSHIP OPPORTUNITIES

 

Interested in sponsoring a category?

 

Sponsorship opportunities are now available for the 2020 awards. For more information contact the North East Contact Awards team:

hello@projects-studio.co.uk / 0191 580 4005.