CATEGORIES & CRITERIA
 

Our judging panel used significant industry experience to revise the categories and evaluation criteria for The North East Contact Centre Awards 2021.

 

The categories for the awards this year are listed below. They are divided into three main groups:

  • Individual Stars

  • Awesome Teams

  • Outstanding Organisations

If you have any questions about The North East Contact Awards please contact hello@projects-studio.co.uk / 0191 580 4005.

INDIVIDUAL STARS

CUSTOMER SERVICE STAR - VOICE

Advisor

CUSTOMER SERVICE STAR - DIGITAL

Advisor

CUSTOMER SALES STAR

Advisor

SUPPORT SUPERSTAR OF THE YEAR

Individual within a support function

APPRENTICE OF THE YEAR

Individual at levels 2, 3, 4 or 5

SERVICE TEAM LEADER

Frontline leader

SALES TEAM LEADER

Frontline leader

INSPIRATIONAL LEADER

Senior leader

AWESOME TEAMS

TEAM OF THE YEAR - CUSTOMER SERVICE

Team

TEAM OF THE YEAR - SUPPORT

Team

TEAM OF THE YEAR - SALES

Team

Sponsor TBC (1).png

OUTSTANDING ORGANISATIONS

COMMUNITY & SOCIAL PURPOSE

Partnership & Organisation

OUTSOURCING PROVIDER

Organisation

PEOPLE ENGAGEMENT 

Organisation

CONTACT CENTRE OF THE YEAR (Under 250 seats)

Organisation

NECCA Categories sponsored by box  (1).p

CONTACT CENTRE OF THE YEAR (Over 250 seats)

Organisation

NECCA Categories sponsored by box .png

SPONSORSHIP OPPORTUNITIES

 

Interested in sponsoring a category?

 

Sponsorship opportunities are now available for the 2020 awards. For more information contact the North East Contact Awards team:

hello@projects-studio.co.uk / 0191 580 4005.

NECCA

The Projects Studio Ltd

19 Lansdowne Terrace,

Gosforth, Newcastle upon Tyne,

United Kingdom, NE3 1HP

+44 (0)191 580 4005

hello@projects-studio.co.uk

 

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