CATEGORIES
 

Our judging panel used significant industry experience to revise the categories and evaluation criteria for The North East Contact Centre Awards 2020. They have also taken into account the impact of Covid-19 on contact centre operations. 

The categories for the awards this year are listed below. They are divided into three main groups:

 

  • Individual Stars

  • Awesome Teams

  • Outstanding Organisations

Nominations were accepted from 18 May 2020, with a deadline of 5pm on 31 July 2020. Our shortlist was announced on 21 September and final judging takes place from 28 September – 16 November.

 

Winners, special commendations from our judges and runners-up will be announced on 20 November during our Online Awards Ceremony.

 

A celebration event will then be held on 7 May 2021 to bring the industry together, recognise and honour our 2020 prize winners - and launch the categories / key dates for the 2021 awards programme. Everyone is welcome to join this Celebration Event – please Book Now to guarantee your places and ensure your Contact Centre is represented.

INDIVIDUAL STARS

CUSTOMER SERVICE STAR

Advisor

CUSTOMER SALES STAR

Advisor

CUSTOMER MULTI-CHANNEL STAR

Advisor

SERVICE TEAM LEADER

Frontline leader

SALES TEAM LEADER

Frontline leader

MULTI-CHANNEL TEAM LEADER

Frontline leader

INSPIRATIONAL LEADER

Senior leader

SUPPORT SUPERSTAR OF THE YEAR

Support Leader

APPRENTICE OF THE YEAR

Advisor

AWESOME TEAMS

TEAM OF THE YEAR - CUSTOMER

Team

TEAM OF THE YEAR - COLLEAGUE

Team

TEAM OF THE YEAR - COMPANY

Team

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TEAM OF THE YEAR - COMMUNITY

Team

OUTSTANDING ORGANISATIONS

OUTSOURCING PROVIDER OF THE YEAR

Partnership & Organisation

BUSINESS CONTINUITY & INNOVATION 

Organisation

MOST EFFECTIVE EMPLOYEE ENGAGEMENT

Organisation

CONTACT CENTRE OF THE YEAR - UNDER 50 SEATS

Organisation

CONTACT CENTRE OF THE YEAR - 50 - 250 SEATS

Organisation

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CONTACT CENTRE OF THE YEAR - OVER 250 SEATS

Organisation

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SPONSORSHIP OPPORTUNITIES

 

Interested in sponsoring a category?

 

Sponsorship opportunities are now available for the 2020 awards. For more information contact the North East Contact Awards team:

hello@projects-studio.co.uk / 0191 580 4005.

NECCA

The Projects Studio Ltd

19 Lansdowne Terrace, Jesmond, Newcastle upon Tyne, United Kingdom, NE3 1HP

+44 (0)191 580 4005

hello@projects-studio.co.uk

 

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