THE 2020 AWARDS

The winners of the North East Contact Centre Awards 2020 were announced in an Online Awards Ceremony broadcast live on YouTube on Friday 20th November. 

Congratulations to all of our winning, highly commended and shortlisted finalists. Watch the Online Awards Ceremony and view the list of winners below.

THE WINNERS 2020

CUSTOMER SERVICE STAR

Sponsored by Sunderland City Council

 

Winner: Michelle Manson, North East Ambulance Service

Highly Commended: Caroline Gallagher, Sage

Finalists: Leanne Breen, Barclays,

Marc Thompson, Sage

Melenie Doran, BGL Customer Services

CUSTOMER SALES STAR

Winner: Jess Guyatt, Worldpay

Finalists:

David Smith, Virgin Money

Carolyn Borthwick, Parkdean Resorts

Katy Pratt, Worldpay from FIS

Kelly Swinbank, Worldpay from FIS

CUSTOMER MULTI-CHANNEL STAR

Winner: Jennie Flynn, AND-E (Aioi Nissay Dowa Insurance Europe),

Highly Commended: Calvin Oldham, Sage

Finalists:

Rachael Chambers, BGL Customer Services

Charlotte Lawson, Whistl

Anna Hudson, Barclays

SERVICE TEAM LEADER

Winner: Shaun Hush, North East Ambulance Service

Highly commended: Andrea Peel, BGL Customer Services

Finalists: 

Michael McFarland, Sage

Trevor Johnson, Worldpay from FIS

Jonny Atkinson, Parkdean Resorts

SALES TEAM LEADER

Winner: Romana Moffatt, Worldpay

Highly commended: Lynsey Heron, Sage

Finalists:

Corey Badminton, Parkdean Resorts

Paula Oliver, Kura

MULTI-CHANNEL TEAM LEADER 

Sponsored by Sunderland City Council

Winner: Jonny Bruce, Barclays

 

Finalists:

Darren McKenzie, AND-E (Aioi Nissay Dowa Insurance Europe)

Kieren Grievson, Kura

INSPIRATIONAL LEADER

Winner: Nichola Hall, Sage

Highly commended: Brendan Mannion, Barclays

 

Finalists:

David Molyneux-Johnson, Home Group

Lynn Huldie, North East Ambulance Service

Elaine Easton, Worldpay

SUPPORT SUPERSTAR OF THE YEAR

Winner: Kylie Smith, Sage

Highly commended: Nick Watt, Northumbria Police

Finalists:

Holly Harris, Sage

Tracey Soulsby, North East Ambulance Service

Abby Mullholland, Firstsource

APPRENTICE OF THE YEAR 

Winner: Rebecca Longstaff, Sage

TEAM OF THE YEAR - CUSTOMER

Sponsored by Sunderland City Council

Winner: Customer Service Centre, Northumbria Police

Highly commended: Lending Support Team, BGL Customer Services

 

Finalists:

Workforce Management Team, NHS Business Services Authority

Operations Contact Centre NWG, Northumbrian Water

RBS PPI Team, Firstsource

HRP Outsource Team, Sage

The Making it Easy Team, Worldpay from FIS

TEAM OF THE YEAR - COMPANY

Sponsored by Invest North East England

Winner: Natural Conversations Project Team, The AA

Highly commended: Customer Reliability Team, Sky

Customer Operations Team, NHS Business Services Authority (NHS BSA)

Resource Team, Sage

Closing Team, Sage

TEAM OF THE YEAR - COLLEAGUE

Winner: People and Culture Team, AND-E (Aioi Nissay Dowa Insurance Europe)

 

Finalists:

Perform Team, Sage

Colleague Engagement Team, Sage

IT Services Team, Newcastle Strategic Solutions

People Development Team, Sage

TEAM OF THE YEAR - COMMUNITY

Winner: Sunderland MI Community Team, BGL Customer Services

Finalist: CCS Wellbeing and Inclusion Network Members, NHS Business Services Authority (NHS BSA)

OUTSOURCING PROVIDER OF THE YEAR

Sponsored by Sunderland City Council

Winner: Kura

Finalists: 

Whistl

Auxillis

BUSINESS CONTINUITY & INNOVATION

Sponsored by Business Durham

Winner: Newcastle Strategic Solutions

Finalists:

Northumbria Police

AND-E

EDF Energy

NHS BSA

MOST EFFECTIVE EMPLOYEE ENGAGEMENT

Sponsored by People Gauge

Winner: AND-E (Aioi Nissay Dowa Insurance Europe)

Finalist: 

EDF Energy

JUDGES' AWARD

Winner: NHS Business Services Authority (NHS BSA)

CONTACT CENTRE OF THE YEAR - Under 250 SEATS

Sponsored by greenbean

Winner: SERCO

Finalist:

Parkdean Resorts

CONTACT CENTRE OF THE YEAR - OVER 250 SEATS

Sponsored by greenbean

Winner: Sage

Highly commended: BGL Customer Services

Finalists:

EDF Energy

NHS BSA

Auxillis

NECCA

The Projects Studio Ltd

19 Lansdowne Terrace, Gosforth,

Newcastle upon Tyne NE3 1HP

+44 (0)191 580 4005

hello@projects-studio.co.uk

 

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©2020 by North East Contact Centre Awards.