THE 2020 AWARDS
The winners of the North East Contact Centre Awards 2020 were announced in an Online Awards Ceremony broadcast live on YouTube on Friday 20th November.
Congratulations to all of our winning, highly commended and shortlisted finalists. Watch the Online Awards Ceremony and view the list of winners below.
THE WINNERS 2020
CUSTOMER SERVICE STAR
Sponsored by Sunderland City Council
Winner: Michelle Manson, North East Ambulance Service
Highly Commended: Caroline Gallagher, Sage
Finalists: Leanne Breen, Barclays,
Marc Thompson, Sage
Melenie Doran, BGL Customer Services
CUSTOMER SALES STAR
Winner: Jess Guyatt, Worldpay
Finalists:
David Smith, Virgin Money
Carolyn Borthwick, Parkdean Resorts
Katy Pratt, Worldpay from FIS
Kelly Swinbank, Worldpay from FIS
CUSTOMER MULTI-CHANNEL STAR
Winner: Jennie Flynn, AND-E (Aioi Nissay Dowa Insurance Europe),
Highly Commended: Calvin Oldham, Sage
Finalists:
Rachael Chambers, BGL Customer Services
Charlotte Lawson, Whistl
Anna Hudson, Barclays
SERVICE TEAM LEADER
Winner: Shaun Hush, North East Ambulance Service
Highly commended: Andrea Peel, BGL Customer Services
Finalists:
Michael McFarland, Sage
Trevor Johnson, Worldpay from FIS
Jonny Atkinson, Parkdean Resorts
SALES TEAM LEADER
Winner: Romana Moffatt, Worldpay
Highly commended: Lynsey Heron, Sage
Finalists:
Corey Badminton, Parkdean Resorts
Paula Oliver, Kura
MULTI-CHANNEL TEAM LEADER
Sponsored by Sunderland City Council
Winner: Jonny Bruce, Barclays
Finalists:
Darren McKenzie, AND-E (Aioi Nissay Dowa Insurance Europe)
Kieren Grievson, Kura
INSPIRATIONAL LEADER
Winner: Nichola Hall, Sage
Highly commended: Brendan Mannion, Barclays
Finalists:
David Molyneux-Johnson, Home Group
Lynn Huldie, North East Ambulance Service
Elaine Easton, Worldpay
SUPPORT SUPERSTAR OF THE YEAR
Winner: Kylie Smith, Sage
Highly commended: Nick Watt, Northumbria Police
Finalists:
Holly Harris, Sage
Tracey Soulsby, North East Ambulance Service
Abby Mullholland, Firstsource
APPRENTICE OF THE YEAR
Winner: Rebecca Longstaff, Sage
TEAM OF THE YEAR - CUSTOMER
Sponsored by Sunderland City Council
Winner: Customer Service Centre, Northumbria Police
Highly commended: Lending Support Team, BGL Customer Services
Finalists:
Workforce Management Team, NHS Business Services Authority
Operations Contact Centre NWG, Northumbrian Water
RBS PPI Team, Firstsource
HRP Outsource Team, Sage
The Making it Easy Team, Worldpay from FIS
TEAM OF THE YEAR - COMPANY
Sponsored by Invest North East England
Winner: Natural Conversations Project Team, The AA
Highly commended: Customer Reliability Team, Sky
Customer Operations Team, NHS Business Services Authority (NHS BSA)
Resource Team, Sage
Closing Team, Sage
TEAM OF THE YEAR - COLLEAGUE
Winner: People and Culture Team, AND-E (Aioi Nissay Dowa Insurance Europe)
Finalists:
Perform Team, Sage
Colleague Engagement Team, Sage
IT Services Team, Newcastle Strategic Solutions
People Development Team, Sage
TEAM OF THE YEAR - COMMUNITY
Winner: Sunderland MI Community Team, BGL Customer Services
Finalist: CCS Wellbeing and Inclusion Network Members, NHS Business Services Authority (NHS BSA)
Winner: Kura
Finalists:
Whistl
Auxillis
BUSINESS CONTINUITY & INNOVATION
Sponsored by Business Durham
Winner: Newcastle Strategic Solutions
Finalists:
Northumbria Police
AND-E
EDF Energy
NHS BSA
MOST EFFECTIVE EMPLOYEE ENGAGEMENT
Sponsored by People Gauge
Winner: AND-E (Aioi Nissay Dowa Insurance Europe)
Finalist:
EDF Energy
JUDGES' AWARD
Winner: NHS Business Services Authority (NHS BSA)
Winner: SERCO
Finalist:
Parkdean Resorts
CONTACT CENTRE OF THE YEAR - OVER 250 SEATS
Sponsored by greenbean
Winner: Sage
Highly commended: BGL Customer Services
Finalists:
EDF Energy
NHS BSA
Auxillis