THE SHORTLIST
CUSTOMER SERVICE STAR
Sponsored by Sunderland City Council
Leanne Breen, Barclays
Caroline Gallagher, Sage
Marc Thompson, Sage
Melenie Doran, BGL Customer Services
Michelle Manson, North East Ambulance Service
CUSTOMER SALES STAR
David Smith, Virgin Money
Carolyn Borthwick, Parkdean Resorts
Jess Guyatt, Worldpay from FIS
Katy Pratt, Worldpay from FIS
Kelly Swinbank, Worldpay from FIS
CUSTOMER MULTI-CHANNEL STAR
Rachael Chambers, BGL Customer Services
Calvin Oldham, Sage
Charlotte Lawson, Whistl
Anna Hudson, Barclays
Jennie Flynn, AND-E (Aioi Nissay Dowa Insurance Europe)
SERVICE TEAM LEADER
Michael McFarland, Sage
Andrea Peel, BGL Customer Services
Shaun Hush, North East Ambulance Service
Trevor Johnson, Worldpay from FIS
Jonny Atkinson, Parkdean Resorts
SALES TEAM LEADER
Romana Moffatt, Worldpay from FIS
Lynsey Heron, Sage
Corey Badminton, Parkdean Resorts
Paula Oliver, Kura
MULTI-CHANNEL TEAM LEADER
Sponsored by Sunderland City Council
Jonny Bruce, Barclays
Darren McKenzie, AND-E (Aioi Nissay Dowa Insurance Europe)
Kieren Grievson, Kura
INSPIRATIONAL LEADER
Brendan Mannion, Barclays
Nichola Hall, Sage
David Molyneux-Johnson, Home Group
Lynn Huldie, North East Ambulance Service
Elaine Easton, Worldpay
SUPPORT SUPERSTAR OF THE YEAR
Nick Watt, Northumbria Police
Kylie Smith, Sage
Holly Harris, Sage
Tracey Soulsby, North East Ambulance Service
Abby Mullholland, First Source
TEAM OF THE YEAR - CUSTOMER
Sponsored by Sunderland City Council
Workforce Management Team, NHS Business Services Authority
Lending Support Team, BGL Customer Services
Operations Contact Centre NWG, Northumbrian Water
RBS PPI Team, First Source
HRP Outsource Team, Sage
Customer Service Centre, Northumbria Police
The Making it Easy Team, Worldpay from FIS
TEAM OF THE YEAR - COMPANY
Sponsored by Invest North East England
Customer Operations Team, NHS Business Services Authority
Customer Reliability Team, Sky
Resource Team, Sage
Natural Conversations Project Team, The AA
Closing Team, Sage
TEAM OF THE YEAR - COLLEAGUE
Perform Team, Sage
Colleague Engagement Team, Sage
People and Culture Team, AND-E (Aioi Nissay Dowa Insurance Europe)
IT Services Team, Newcastle Strategic Solutions
People Development Team, Sage
TEAM OF THE YEAR - COMMUNITY
Sunderland MI Community Team, BGL Customer Services
CCS Wellbeing and Inclusion Network Members, NHS Business Services Authority
BUSINESS CONTINUITY & INNOVATION
Sponsored by Business Durham
MOST EFFECTIVE EMPLOYEE ENGAGEMENT
Sponsored by People Gauge
CONTACT CENTRE OF THE YEAR - OVER 250 SEATS
Sponsored by greenbean
NECCA
The Projects Studio Ltd
19 Lansdowne Terrace, Gosforth,
Newcastle upon Tyne NE3 1HP
+44 (0)191 580 4005
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