Join date: Dec 9, 2019
May 20, 2021 ∙ 3 min
The seven deadly sins of call monitoring
Pete Dunn, Community Engagement Manager for our Lead Category Sponsor BPA Quality, discusses how to ensure your call monitoring is...
May 17, 2021 ∙ 5 min
The Shifting Dynamics of Training in a Pandemic
This article is by our Lead Category Sponsor BPA Quality Training and coaching are absolutely vital to ensuring contact centres perform...