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Details of our free Webinar announced!

Updated: Jun 12, 2020

Free Webinar – Information, Advice and Guidance

North East Contact Centre Awards (NECCA)

Following my previous letter introducing the North East Contact Centre Awards 2020, I hope you’ve had the opportunity to look at our categories for this year and consider which awards your centre, teams and colleagues can apply for.

The Awards this year will be a fantastic opportunity to reward the dedication and commitment of teams and individuals, in the face of huge disruption caused by Covid-19.

As a reminder, the Awards Ceremony and Gala Dinner take place 20 November at Ramside Hall, Durham. All information on the entry process is on

To support Contact Centres with their entries this year, we have arranged a webinar on 25 June. The session will run from 2.00pm until 3.15pm, and is an ideal opportunity to find out more about the categories and criteria this year, as well as hearing from our judges on what they’ll be looking for in your nominations.

The webinar is free to join – and can be booked here via Zoom:

We will include input from main sponsors Sunderland City Council and greenbean, advice from previous winners, and a Q&A session with our judging panel. Our draft agenda is:

· Introduction

· Importance of Awards to North East Contact Centre Industry

· Benefits of Entering

· Awards Ceremony & Gala Dinner

· Awards Categories & Criteria

· Guide to Entering (includes hints, tips, do’s and don’ts)

· Evaluation and Judging

· Q&A with Judges

I look forward to welcoming you to the Webinar and receiving your nominations in due course. If you have any queries please use contact information below.

Yours sincerely


North East Contact Centre Awards

0191 580 4005

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