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THE WINNERS
CUSTOMER SERVICE STAR - Sponsored by Worldpay
WINNER - Anna Potts, Leeds Building Society
HIGHLY COMMENDED - Rachael Oliver, Markerstudy
CUSTOMER SALES STAR - Sponsored by Betr Outsourcing
WINNER - Lily Moor, EE Ltd / BT Consumer
HIGHLY COMMENDED - Darrel Ackerman, Worldpay
SUPPORT SUPERSTAR - Sponsored by The Unite Group
WINNER - Helen Palmer, NSSL
HIGHLY COMMENDED - Zoe Johnson, Worldpay
NEWCOMER OF THE YEAR - Sponsored by Sunderland City Council
WINNER - Belle Camm, Sage
UNSUNG HERO - Sponsored by Sunderland City Council
WINNER - Claire Patterson, Barclays
HIGHLY COMMENDED - Ellice Stocks, Leeds Building Society
RESOURCE PLANNING STAR - Sponsored by The Forum
WINNER - Alexandra Gagan, Just Eat
JUDGES SPECIAL AWARD for APPRENTICE OF THE YEAR
WINNER - Ollie Asadzadeh Kesheh
SERVICE TEAM LEADER
WINNER - Georgia Donnelly, Ocado
HIGHLY COMMENDED - Craig Johnston, Sage
SALES TEAM LEADER
WINNER - Jack Hamilton, Worldpay
HIGHLY COMMENDED - Kris Allison, Barclaycard
INSPIRATIONAL LEADER - Sponsored by Greenbean
WINNER - David Green, Teleperformance
HIGHLY COMMENDED - Kizzy Tate, NSSL
TEAM OF THE YEAR: CUSTOMER SERVICE
WINNER - Customer Support & Solutions Team, Xplor
HIGHLY COMMENDED - Operations Contact Centre, NWL
TEAM OF THE YEAR: SUPPORT
WINNER - Quality Assurance Team, NSSL
HIGHLY COMMENDED - Technical Escalation Team, Sage
TEAM OF THE YEAR: COMPLAINTS
WINNER - Customer Relations Team, Sage
TEAM OF THE YEAR: RESOURCE PLANNING
WINNER - Workforce Planning Team, NHS Business Services Authority
TEAM OF THE YEAR: LEARNING & DEVELOPMENT
WINNER - Customer Excellence Academy, NSSL
OUTSTANDING ORGANISATIONS
OUTSOURCED CONTACT CENTRE OF THE YEAR - Sponsored by Invest North East England
WINNER - Teleperformance
PEOPLE CENTRIC ORGANISATION - Sponsored by Firstsource Solutions
WINNER - Teleperformance
CONTACT CENTRE OF THE YEAR - UNDER 250 SEATS - SVL
WINNER - Leeds Building Society
HIGHLY COMMENDED - NCFE
CONTACT CENTRE - OVER 250 SEATS - Sponsored by Greenbean
WINNER - NHS Business Services Authority
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