Recognising and celebrating excellence in the North East Contact Centre Industry

Statement on the impact of Covid-19


2020 has been a highly challenging year for the Contact Centre Industry, with the Covid-19 crisis having a profound impact on all aspects of contact centre operations. The incredible hard work that has taken place in the face of extremely difficult conditions, both personal and professional, means that NECCA’s mission to honour and celebrate those unsung heroes of the industry is more important than ever.


 The judging team understands that organisations, teams and individuals have been continuing with service delivery in a very demanding environment. Our judges will be taking this into account at every stage of the judging process. Our j

Nominations for the Awards will open on 18th May, with entry forms and the toolkit available from the Enter page of the website. We understand that many contact centres will need additional time to prepare their nominations at the moment. We have provided an extended application window, open until 31 July, for entries to be submitted. We’ve kept the nomination form short so it’s easy to complete, and we’ll also be putting in place additional resources and guidance to support all entrants.

Please get in touch with any comments/suggestions, or if you have any questions about this years' awards:

Welcome to the North East Contact Centre Awards, which recognise and reward achievements of individuals, teams and organisations. The Awards are an annual celebration of the people who have made North East Contact Centres among the best in the world.

The awards are now in their 17th year and present a fantastic opportunity to highlight the achievements of your team, benchmark your operation against other centres, raise the profile of your contact centre to a wide audience both in our region and across the UK - and demonstrate to your staff, customers and stakeholders that you are committed to achieving excellence.

The Awards Ceremony will be held at Ramside Hall Hotel on Friday 20th November 2020.

Sponsorship opportunities are now available for the 2020 awards. For more information contact the North East Contact Centre Awards team: / 0191 580 4005.

The Awards Ceremony will be held at Ramside Hall Hotel on Friday 20th November 2020



To keep up to date on the awards, subscribe to our mailing list here:

A glimpse of previous North East Contact Centre Awards and those involved...


The Projects Studio Ltd

19 Lansdowne Terrace, Jesmond, Newcastle upon Tyne, United Kingdom, NE3 1HP

+44 (0)191 580 4005


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©2019 by North East Contact Centre Awards.