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Recognising and Celebrating Excellence in North East Contact Centres

Welcome to the North East Contact Centre Awards, which recognises and rewards the achievements of individuals, teams and organisations. The Awards are an annual celebration of the people who have made North East Contact Centres among the best in the world.

We've now received all nominations for this year's awards, and we want to say good luck to all our nominees as the first round of judging gets underway. We're pleased to announce that this year we received over 100 entries across all 16 categories! For information on all of the awards, you can download our 'Categories and Criteria document'.

Now in its 17th Year, the 2021 programme will culminate in a glittering Awards ceremony at The Lancastrian Suite, Gateshead.



The Awards present a fantastic opportunity to highlight the achievements of your team, benchmark your operation against other centres, raise the profile of your contact centre to a wide audience both in our region and across the UK - and demonstrate to your staff, customers and stakeholders that you are committed to achieving excellence.




The Awards are led by our team of independent expert judges. Our judges are operational leaders from the industry with previous experience of judging and winning awards on a regional and national level. The judges have used their industry knowledge to design the 2021 categories and criteria and develop a robust and transparent judging process.



The toolkit and forms are now available to download from the Enter page of the website, and you can subscribe to our mailing list to stay up to date.

Read through the guidance, download and complete our quick and easy forms and submit by email before 5pm on 30 July.

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Nomination workshop. Hear directly from the judges in this online workshop, and get handy hints and tips on filling out nomination forms.

10 June 2021

Nominations close. 

30 July 2021. 5pm deadline.

Shortlist announced.

9 September 2021

Interview workshop. Advice from the judges on taking part in interviews and panel presentations.

21 September

Final judging begins: Interviews, panel presentations and site visits.

20 September - 29 October 2021.

The big night! Join us as the winners are revealed at our glittering Awards ceremony.

11 November 2021| Lancastrian Suite Gateshead

Single tickets cost £95+VAT with tables of 10 available for £900+VAT. Tickets include a 3 course meal and a drink on arrival.

Available to book now.


"Showcasing the Contact Centre industry in the North East is really important to us at Sage, especially as we are a company born in the North East. The NECCA awards are well organised and the judging process is one of the most robust I have experienced whilst also being enjoyable and supportive. It was rewarding to be able to showcase my achievements, and also those of my team whilst benchmarking them against other companies. For that reason alone it is worth taking part."


A glimpse of previous North East Contact Centre Awards and those involved...