Recognising and celebrating excellence in the North East Contact Centre Industry

Welcome to the North East Contact Centre Awards, which recognise and reward achievements of individuals, teams and organisations. The Awards are an annual celebration of the people who have made North East Contact Centres among the best in the world.

The awards are now in their 17th year and present a fantastic opportunity to highlight the achievements of your team, benchmark your operation against other centres, raise the profile of your contact centre to a wide audience both in our region and across the UK - and demonstrate to your staff, customers and stakeholders that you are committed to achieving excellence.

Winners will be announced on evening of 20 November during an Online Awards Ceremony hosted by BBC journalist and broadcaster, Charlie Charlton. Links to join our Online Ceremony will be shared widely on this website and across social media. Timings will be 7pm - 8.30pm.

Sponsorship opportunities are available for the 2020 awards and future editions (2021 onwards). For more information contact the North East Contact Centre Awards team on 0191 580 4005 or


A glimpse of previous North East Contact Centre Awards and those involved...


The Projects Studio Ltd

19 Lansdowne Terrace, Jesmond, Newcastle upon Tyne, United Kingdom, NE3 1HP

+44 (0)191 580 4005


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©2020 by North East Contact Centre Awards.