2021

Recognising and Celebrating Excellence in North East Contact Centres

Welcome to the North East Contact Centre Awards, which recognise and reward achievements of individuals, teams and organisations. The Awards are an annual celebration of the people who have made North East Contact Centres among the best in the world.

Now in its 17th Year, the 2021 programme will culminate in a glittering Awards ceremony at The Lancastrian Suite, Gateshead.

WHY ENTER?

The Awards present a fantastic opportunity to highlight the achievements of your team, benchmark your operation against other centres, raise the profile of your contact centre to a wide audience both in our region and across the UK - and demonstrate to your staff, customers and stakeholders that you are committed to achieving excellence.

WHO IS INVOLVED?

OUR SERVICES

The Awards are led by our team of independent expert judges. Our judges are operational leaders from the industry with previous experience of judging and winning awards on a regional and national level. The judges have used their industry knowledge to design the 2021 categories and criteria and develop a robust and transparent judging process.

HOW DO I TAKE PART?

OUR SERVICES

The categories and criteria for this year have now been published and a full list can now be downloaded from the categories page. Please do download and share with your team - it's never to early to start planning!

In April we will announce full details of how to enter, with nominations opening in May. Please see our full timetable below, and subscribe to our mailing list for updates.

TIMELINE

Application toolkit published

15 April 2021.

Virtual launch event. Nomination window opens.

7 May 2021.

Nomination workshop. Hear directly from the judges in this online workshop, and get handy hints and tips on filling out nomination forms.

10 June 2021

Nominations close.

30 July 2021. 5pm deadline.

Shortlist announced.

9 September 2021

Interview workshop. Advice from the judges on taking part in interviews and panel presentations.

16 September

Final judging begins: Interviews, panel presentations and site visits.

20 September - 29 October 2021.

WHAT DO PEOPLE SAY?

"Showcasing the Contact Centre industry in the North East is really important to us at Sage, especially as we are a company born in the North East. The NECCA awards are well organised and the judging process is one of the most robust I have experienced whilst also being enjoyable and supportive. It was rewarding to be able to showcase my achievements, and also those of my team whilst benchmarking them against other companies. For that reason alone it is worth taking part."

Sage