2025 WINNERS

INDIVIDUAL AWARDS

CUSTOMER SERVICE STAR – Sponsored by B2W Group

Sam Wright - Atom Bank

RESOURCE PLANNING STAR – Sponsored by The Forum

Rhyss Emerson - The AA

QUALITY MANAGER of the YEAR – Sponsored by Betr Outsourcing

Lauren Gascogine – Worldpay

SUPPORT STAR – Sponsored by

Callum Mullen - PDSA

CONTACT CENTRE INDUSTRY NEWCOMER – Sponsored by

Brendan Garvin - Citizens Advice Gateshead

CONTACT CENTRE MANAGER OF THE YEAR

Steven Pack – toob

SERVICE & SUPPORT TEAM LEADER – Sponsored by Invest North East

Denise Straughan - Markerstudy

SALES & RETENTION TEAM LEADER

Kiron Malik - EE, part of BT Group

INSPIRATIONAL LEADER – Sponsored by Greenbean

Laura Scott – Dialect Communications

TEAM AWARDS

Customer Service Team

Advanced Solutions Team - Just Eat Takeaway

Support Team – sponsored by Quetzel

Service Excellence Team - Xplor Technologies

Resource Planning Team – Sponsored by The Forum

Global Workforce Team - Worldpay

Learning & Development Team – Sponsored by Boost HR

Operational Learning – Xplor Technologies

Complaints Team

Customer Relations Team - Sage UK

ORGANISATIONAL AWARDS

Best Customer CX Strategy & Transformation – Sponsored by Quetzel

Xplor Technologies

Contact Centre of the Year under 250 seats – Sponsored by SVL

toob

Contact Centre of the Year over 250 seats – Sponsored by Greenbean

Sage UK

People Centric Organisation – Sponsored by Sunderland City Council

Teleperformance

COMPANY

LEGAL

TERMS AND CONDITIONS

PRIVACY POLICY

COOKIE POLICY