WINNER – Sam Wright Atom Bank
THE 2025 WINNERS
CUSTOMER SERVICE STAR – Sponsored by B2W Group
RESOURCE PLANNING STAR – Sponsored by The Forum
WINNER – Rhyss Emerson The AA
CUSTOMER SUPPORT STAR – Sponsored by Betr Outsourcing
WINNER – Callum Mullen PDSA
CONTACT CENTRE INDUSTRY NEWCOMER – Sponsored by DDC
WINNER – Brendan Garvin Citizens Advice Gateshead
SERVICE & SUPPORT TEAM LEADER – Sponsored by Invest North East
WINNER – Denise Straughan Markerstudy
HIGHLY COMMENDED – Kieran Carr Sage UK
SALES & RETENTION TEAM LEADER
WINNER – Kiron Malik EE Part of the BT Group
INSPIRATIONAL LEADER – Sponsored by Greenbean
WINNER – Laura Scott Dialect Communications
CONTACT CENTRE MANAGER OF THE YEAR – Sponsored by Quetzel
WINNER – Steven Pack toob
HIGHLY COMMENDED – Sean Mulligan NSSL
QUALITY MANAGER OF THE YEAR
WINNER – Lauren Gascoigne Worldpay
HIGHLY COMMENDED – Jordan Cousins Teleperformance
TEAM AWARDS
Customer Service Team
WINNER – Advanced Solutions Team Just Eat Takeaway HIGHLY COMMENDED – Help Through Hardship Team Citizens Advice Gateshead
Support Team – Sponsored by Quetzel
WINNER – The Service Excellence Team Xplor Technologies
HIGHLY COMMENDED – Report Design Team Sage UK
Resource Planning Team – Sponsored by The Forum
WINNER – Global Workforce Team Worldpay
Learning & Development Team – Sponsored by Boost
WINNER – Operational Learning Team – Xplor Technologies
Complaints Team
WINNER – Customer Relations Team Sage UK
ORGANISATIONAL AWARDS
Best Customer CX Strategy & Transformation – Sponsored by Quetzel
WINNER – Xplor Technologies
Contact Centre of the Year under 250 seats – Sponsored by SVL
WINNER – toob
HIGHLY COMMENDED – Atom Bank
People Centric Organisation – Sponsored by Sunderland City Council
WINNER – Teleperformance
Judges Special Award
WINNER – Lemon Contact Centre
Contact Centre of the Year over 250 seats – Sponsored by Greenbean
WINNER – Sage Uk